302 cartridge error

[David2242]

I Received ink by mail from HP for my Deskjet 3630 and black is fine but colour keeps giving cartridge error.

Have tried all the troubleshooting but still kaput. How do I get a replacement from HP as I'm signed up for ink. 

[Kumar0307 · Accepted solution]

@David2242, Welcome to the HP Support Community! I’m here to help.

I see that the color Instant Ink cartridge is not working.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!