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HP Recommended

I put a new ink cartridge in, it snapped in place, it was a HP ink and nothing is printing out 

1 REPLY 1
HP Recommended

@Kas241,

 

Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check the ink cartridge: Make sure the cartridge is installed properly and clicks into place securely.

Remove protective tape: Ensure you removed any protective plastic tape or packaging from the cartridge.

Restart the printer: Turn off your printer, wait 30 seconds, and then turn it back on.

Check printer status: Make sure the printer isn't showing any error messages or blinking lights.

Check ink levels: Sometimes, even new cartridges can be faulty. Check if there's enough ink by using the printer's control panel or software.

Run a printer test: Most printers have an option to print a test page from the control panel.

Check your connection: Ensure the printer is properly connected to your computer or network.

Reinstall the cartridge: Remove and reinsert the cartridge to make sure it's seated correctly.

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

 

Regards,

Garp_Senchau
I am an HP Employee

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