364 ink cartridges not recognised

[barrybird1]

Dear HP, I purchased 364 ink cartridges for my 6520 all-in-one series. getting message 'one or more cartridges appear to be missing or damaged' Install or rplace.

Tried removing and reinserting. Same message. These are genuine hp N9J73AE cartridges.

[Kumar0307]

@barrybird1, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new ink cartridges. Insert one ink cartridge at a time and check for the error to identify the defective one.

Try using an alternate(old/new) ink cartridge if available. 

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!