3rd Party Cartridge are Blocked

[Andvolk]

My HP printer has stopped accepting 3rd party cartridges. I am now forced to purchase the more expensive cartridges from HP. I require assistance enabling 3rd party cartridges again and getting a refund for the cartridges I was forced to purchase from HP.

[Garp_senchau]

@Andvolk, Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

click here and please check HP Printers - Dynamic Security enabled printers

I hope this helps! Keep me posted.

Take care and have a good day. 

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Regards,

[Andvolk]

Hello, I appreciate your response.

I purchased a set of the 3rd party cartridges and they WERE working. However, after the printer received an update from HP, the printer stopped accepting them. 

So I would like to at least receive a refund of those cartridges. 
Please let me know how I can request that from HP.

[Garp_senchau]

@Andvolk,

I totally get your frustration, and I want to help you get to the bottom of this! 😔 

Unfortunately, when using third-party cartridges, it can sometimes lead to compatibility issues.

Using third-party cartridges can also risk internal damage to the printer. These cartridges might not be calibrated the same way as genuine ones, which could affect the printer’s functionality over time. 😞 If you continue using them, there’s a chance that the printhead—which is a delicate part of the printer—could get damaged. This could lead to print quality problems, or in the worst case, a complete failure of the printhead.

If the printhead gets damaged, the printer might need to be replaced because the printhead is an integral part of how your printer operates. It’s best to avoid using third-party cartridges to keep your printer in good working condition for as long as possible! 😊

Using genuine HP cartridges will ensure that your printer runs smoothly, with no risk of internal damage, and that you get the best print quality possible. I hope this helps clear up the situation, and if you have any more questions or concerns, feel free to reach out! 🌟

Regards,

[Andvolk]

Appreciate your response.

What is the way to submit a more formal complaint to HP? Is there a process? Or should I simply submit a letter to the legal department and take it from there? If the latter, please share their contact information.

Thanks in advance.

[Andvolk]

We have established that this forum is being monitored by the HP employees and affiliated parties. Timely responses above are evidence of that. Therefore, I repeat my request: please provide contact information where I can submit a more formal complaint to HP. In the absence of your response here by no later than March 17, 2025, I will be forced to reach out straight to the registered agent for service of process.

I encourage HP to act in good faith and to make the best effort to facilitate a peaceful resolution of this dispute without incurring unnecessary expenses and burdening the courts.

[Garp_senchau]

@Andvolk While I understand the need for support and I've tried helping as much as I could as a part of the community, we regret to mention that HP has suspended all support services in Russia. Given the current environment and long-term outlook, if you are currently in possession of an HP product, please contact your nearest retailer for more information about how to repair, return, or replace it. We would like to thank all of our loyal customers for their continued support over the years. Take care and stay safe.

[Andvolk]

No idea where you got Russia from.

I am in California, US. Perhaps you should forward my complaint to a US-based employee, not a Chinese one. Again, I expect a meaningful response by no later than March 17, 2025. Thanks in advance.