5 months trial

[Florianv]

Hi,

I've just purchased the HP Envy 6032 at Currys 3 days ago and the packaging, the leaflet inside the box, the Currys product page say it includes a 5 month trial of InstantInk. However, after enrolling, I cannot see the 5 month trial on my account.

Can anyone help me with this?

[DeeCT]

If you have a Wireless Printer download the HP Smart app  and sign up.  Also check HP Smart 

link to see your printer and pages/ink options.   You can call their Support Line for help too.

My printer is a different model wireless which was very difficult to setup -  but the Support Line

worked with me to get it online.  There was no complete info in the box .  I also took the ink plan.

Hope this helps?

Dee

[Florianv]

Thanks, done all of this, might try to call 

[DeeCT]

I forgot to mention - Your printer should be ON and ON the Internet (all the time) for HP to update your account -- at least this is what I found.  When I go to my account it updates again.  Being on all the time, updates your account and can be used wirelessly.  

Dee

[TEJ1602 · Accepted solution]

@Florianv, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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