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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Florianv
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5 months trial

HP Recommended
ENVY 6032

Hi,

 

I've just purchased the HP Envy 6032 at Currys 3 days ago and the packaging, the leaflet inside the box, the Currys product page say it includes a 5 month trial of InstantInk. However, after enrolling, I cannot see the 5 month trial on my account.

Can anyone help me with this?

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DeeCT
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If you have a Wireless Printer download the HP Smart app  and sign up.  Also check HP Smart 

link to see your printer and pages/ink options.   You can call their Support Line for help too.

My printer is a different model wireless which was very difficult to setup -  but the Support Line

worked with me to get it online.  There was no complete info in the box .  I also took the ink plan.

 

Hope this helps?

Dee

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Florianv
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Thanks, done all of this, might try to call 

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DeeCT
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I forgot to mention - Your printer should be ON and ON the Internet (all the time) for HP to update your account -- at least this is what I found.  When I go to my account it updates again.  Being on all the time, updates your account and can be used wirelessly.  

Dee

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TEJ1602
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@Florianv, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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