5010 Envy Printer printing blank sheets

[Kearney18Allen]

The connection is fine.  The cartridges are HP and contain plenty of ink. The printer accepts the instruction to print, whether it's a test page, a document from my PC or a scan/copy from the printer itself.  I have run the cleaning program 3 times in a row. Still nothing but perfectly blank pages (no lines, smudges etc. - perfectly clean pages).

All suggestions gratefully accepted!

Thanks

[sandytechy20]

@Kearney18Allen

Welcome to the HP support communtiy.

I understand that your printer is printing blank pages, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Kearney18Allen]

Utterly useless.