62XL ink AN region not compatible with AL region

[bsotomiami]

US 62XL ink AN region not compatible with AL region.  I am in Costa Rica right now and black ink depleted, Dealer told me cartridges are not interchangeable due to region HP setup. I need a new firmware that allow to skip region check on Mobile printers, so where ever  I am in any country the ink will not be a problem, as the one I have right now.

Juan R Soto

Printer name: OfficeJet 250 Mobile

Product Number: CZ992A

Model Number: 250

Serial Number: (Removed)

[Sneha_01]

Hi @bsotomiami 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[bsotomiami]

Change to a new Region is not acceptable as this change affect the printer itself, because when I return to the US have to trough away all the cartridges I bought for that specific region I am visiting at that time when  this  happen, it is head=ache and costly for the user.

HP is selling this printer as a "mobile", means you can carry it to any place in the world and HP have the obligation to provide me ink for the printer in the country where I am working.

This is my last request to HP company to provide me a new firmware that allow my HP OfficeJet 250 Mobile all-in-one printer to skip the region control on the ink cartridges for this specific model.

I will elevate the request to the US Department of Commerce to have them enforce HP to provide this change as to support the equipment they are selling under US Law Regulations.

Thanks 

Juan R Soto

(Phone numbers removed)

bstomiami@**bleep**.com

[Sneha_01]

Hi @bsotomiami,

Thank you for posting your query, I will be glad to help you.

Yes, you can use the Hp printer all across the world. you only need to perform a regional reset in order to make sure the new region cartridges work.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support