63XL cartridge replacement won't click in! Now old one won't either? 3830 printer/

[RuralJoy]

I have a 3830, of which the 63XL ink cartridge ran out yesterday while printing. Went and bought two replacements for a big job. Same HP cartridge. Spent two hours trying to get both of them to fit across the two hours. Couldn't get the old one to reclick back in either? How does one make a printer in which hyper-expensive ink...can't be quickly and easily replaced? Constant error of 'cartridge door not closing'. When base equipment doesn't have simple mechanisms for repeated interactions...when that happens on tractors and combines...that leads to tools being thrown long distances to get the frustration out. The issue is not easily visible as to how the cartridges aren't seating correctly. Found nothing speaking to it on the web.

[Anand_Andy]

Hi @RuralJoy,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted.  

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