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‎08-29-2022 12:26 PM

HP Recommended
Product: HP OfficeJet 5230 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Bought HP Officejet 5230 in Germany.  Now back in US - tried to use HP 63XL cartridges as I was told in US but the printer reports "incompatible" cartridges with current configuration.  What do I do now?

 

Category:
2 REPLIES 2

‎09-01-2022 10:58 AM

HP Recommended

@SRap

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎09-19-2022 10:14 AM

HP Recommended

Dear Sandytechy20, 

I never received your private message with the regional reset instructions (Germany to US) for the 5230 Officejet.   Please send asap.

Thank you,

SRap 

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