cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MGF62
New member
2 1 0 0
Message 1 of 4
98
Flag Post

64XL ink

HP Recommended
Envy Photo 7855

I have tried 2 new 64 XL black ink cartridges in 2 new HP 7855 and get a message to remove and reinstall the cartridge.  The original 64 black (non XL) that came with the printer (s) works fine (although now out of ink).  I am still printing on the original 64 tri-color cartridge.   Is a 64XL Black compatible with the 64 Tri-color or do you need to have XL's  in both cartridge slots for the printer to recognize the XL cartridge?  Thoughts? Comments?  Thanks

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,914 18,916 1,347 1,557
Message 2 of 4
Flag Post
HP Recommended

@MGF62, Welcome to the HP Support Community!

 

You may use one XL and one regular ink cartridge in the printer. It will work fine. 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists with 2 ink cartridges, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

MGF62
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your response, much appreciated.

 

HP has sent me a new printer, same problem.  Currently I am awaiting 2- new 64XL cartridges from HP, hopefully that will solve the issue.  I bought a 3rd new cartridge yesterday, but only the 64 (non XL) it is working fine in my replacement printer.

For now, I can only assume I got 2 bad cartridges, maybe a bad batch in manufacturing, fingers crossed the replacement 64XL works.  

 

 

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,914 18,916 1,347 1,557
Message 4 of 4
Flag Post
HP Recommended

@MGF62

 

Yes, it seems so. Contact the HP Support Team for the replacement of those ink cartridges.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation