65XL (c) hp ink cartridges: how to try and fix it and warranty

[123kim]

Hello,

In the midst of printing, it sllloooowwweeed down and went from black ink to red ink.

Printing b/w PDFs, btw.

The black is showing 100%, and color around 70% and these are relatively new cartridges (65 XL for both b/w and tricolor) say a few months.

I went through the cleaning, alignment and color is messed up.  I only see magenta and black.

How can I fix this at home?

What can HP do to replace these?

Thank you,

[Kumar0307]

@123kim, Welcome to the HP Support Community! I’m here to help.

I see that the print quality is not satisfactory. Make sure you are using HP inks.

Install one ink cartridge at a time and try printing to identify the defective ink cartridge.

Also, make sure you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!