67/305 cartridges don’t work

[doos13]

67/305 cartridges sent by hp don’t work in. My new printer

[Sneha_01]

Hi @doos13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re having trouble with the 67/305 cartridges not working in your new printer. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Verify Cartridge Compatibility

Check Model Compatibility:

• Printer Manual: Ensure the cartridges you received are compatible with your specific printer model. Refer to your printer's manual or the HP website for the correct cartridge model.

Cartridge Specifications:

• Correct Cartridge Series: Make sure you received the right series (67 or 305) as per your printer’s requirement.

2. Inspect the Cartridges

Check for Damage:

• Visual Inspection: Examine the cartridges for any visible damage or defects. Look for any signs of leakage or broken parts.

Remove Protective Tape:

• Remove Tape: Ensure that all protective tape or plastic covers have been removed from the cartridge contacts before installation.

3. Clean Cartridge Contacts

Turn Off Printer:

• Power Down: Make sure your printer is turned off and unplugged before handling the cartridges.

Clean Contacts:

• Use Lint-Free Cloth: Gently clean the copper contacts on the cartridges and inside the printer using a lint-free cloth. If necessary, lightly dampen the cloth with distilled water.

4. Reinstall the Cartridges

Proper Installation:

• Follow Instructions: Reinstall the cartridges according to the printer’s manual. Ensure they are inserted correctly and firmly.

Check Alignment:

• Align Properly: Make sure the cartridges are properly aligned and seated in their slots.

5. Update Printer Firmware

1. Check for Updates:
   • Firmware Updates: Go to the HP Support website and check if there are any available firmware updates for your printer model. Updating firmware can resolve compatibility issues.

6. Perform Printer Maintenance

Run Printer Diagnostics:

• HP Print and Scan Doctor: Use the HP Print and Scan Doctor to diagnose and fix printer issues.

Printer Cleaning:

• Maintenance: Use the printer’s built-in cleaning functions to ensure the printhead is not clogged.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support