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‎01-09-2023 07:15 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I bought 3rd party ink from LD. My printer says it's not an HP chip and won't print. There HAS to be a work around for this since they aren't allowed to block 3rd party ink. I've tried everything..turning off, unplugging, turning back on, updating firmware yadda yadda. Is there a work around or do I need to factory reset?

Category:
1 person had the same question
1 REPLY 1

‎01-17-2023 04:59 AM

HP Recommended

Hi @Sfri,

 

Welcome to the HP Support Community. 

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it is not working. Try a different cartridge supplier and check if that works.

 

Hope this helps.

Take care and have a nice day!

Rainbow23 - HP Support.
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