cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
flytyer1
New member
1 0 0 0
Message 1 of 2
69
Flag Post

6968 printer

HP Recommended
hp6968

I have had my HP6968 for 3 1/2 years I   had to recently replace my ink,i found out because of a firmware update the printer will no longer take other manufactures cartridges so i spent the double the price for the HP ink and installed the printer will not print

I had run the printer head cleaning program a few times and I have removed the cartridges and manually cleaned the screens with the cleaning kit and still it will not print,If I blow through the screens after cleaning I get ink on the paper tower that i placed under the printer,I am very unhappy that the printer will not work after such a short time and not alot of usage looks like i will have to buy a new printer as a new print head cost as much as a new printer I may purchase another brand if HP printers only last 3-4 years,very disappointed in HP products

Tags (1)
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,987 18,989 1,352 1,562
Message 2 of 2
Flag Post
HP Recommended

@flytyer1, Welcome to the HP Support Community!

 

I understand your concern. Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If the issue persists, I'm afraid this could be an issue with the printhead of the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

The printhead is non-removable on this model printer. Replacing it will not fix this issue.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation