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‎09-30-2022 03:43 PM

HP Recommended
Product: HP Photosmart 7510 e-All-in-One Printer - C311a

I have a HP photosmart 7510 c311a printer. I had to change the ink cartridges so I changed all of them to HP ink cartridges.  Now I get cartridge problem on my screen & it won’t let me go to settings or anything. The hp support app says a cartridge is missing. But they are all snapped in place & all new hp cartridges.

what can I do to fix this? I restarted the printer took cord off & rebooked it up. 
what is up with this ? Thank you

ps I never had any problems till I changed all the inks. I even put old ones back in & nothing

Category:
1 REPLY 1

‎10-04-2022 07:23 AM

HP Recommended

Hi @Debbers99,

 

Welcome to the HP Support Community.

 

I understand that you are getting cartridge errors. I'd like to help!

 

Please go through this document here and see how it goes. 
 

Also, update the firmware from here

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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