8015 bad print

[Nicola61]

8015 printer, 20 monts aged, wrong color ptints. I'd installed new color cartridges and cleaned/aligned heads three times but the problems still on. Black prints are fine. Color prints are wrong (see attached) 

Can anybody help me?

Thanks

Nicola

 

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[Jay_G24]

Hi @Nicola61,

Welcome to the HP Support Community

 I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: 

• https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!