8015e ink cartridges rejected

[zuluprintdaddy7]

My printer told me my ink cartridges were rejected and to install HP cartridges, so I did, now the little screen on the printer say's "Validating...Please wait", this has been validating for the last 6 hours.

[Garp_senchau]

@zuluprintdaddy7,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Reset the Printer

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. This can sometimes reset the internal components and clear validation issues.

2. Check for Cartridge Compatibility

Ensure that the cartridges are genuine and compatible with your region. Sometimes a mismatch in the regional settings can cause validation errors.

3. Clean the Cartridge Contacts and Printhead

Sometimes debris or ink residue can cause connectivity issues.

• Power off the printer.
• Remove the cartridges.
• Use a lint-free cloth lightly dampened with water or isopropyl alcohol to clean the gold-colored contacts on the cartridges.
• Also, clean the cartridge holder contacts inside the printer.
• Let the contacts dry completely before reinserting the cartridges.

4. Update Printer Firmware (Update the firmware on an HP printer)

Firmware updates can resolve cartridge validation and other issues.

• Visit the HP Support website and check if there is a firmware update available for your HP OfficeJet Pro 9019e.
• Download and install the update, either via the HP Smart app or directly from the printer’s settings (if accessible).

5. Reinstall HP Software and Drivers (Software and Drivers)

The issue could also be related to outdated or corrupted software on your computer.

• Uninstall the printer from Windows Settings > Devices > Printers & Scanners.
• Download and reinstall the latest HP Smart app and drivers from the HP website for your printer model.

6. Reset the Printer

• With the printer turned on, unplug the power cable.
• Wait for 60 seconds, then plug it back in and turn it on.

7. Perform a Factory Reset

If none of the above works, you can try a reset, which restores factory settings 

• Refer this guide: Restore factory defaults on your HP printer

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,