8025 Printer/Instant Ink

[JenniferBr]

My printer was printing fine throughout the summer.  It has ALL HP ink in it.  Now it's telling me it won't print and blah blah Instant Ink.  I do not have and never have had an Instant Ink account, so there's nothing to cancel.  I've also turned off web services.  Still won't print.  Virtual assistant worthless. 

HELP

[Raj_05]

Hi @JenniferBr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating that your printer is giving you an Instant Ink error when you don't have an account. Here are a few steps you can try to troubleshoot the issue.

Check Ink Levels: Make sure the ink cartridges are installed correctly and are not empty. Sometimes, low ink levels can trigger errors.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Update Firmware: Ensure your printer's firmware is up to date. You can usually check for updates through the printer's control panel or the HP Smart app.

Disable Instant Ink Notifications: Since you've already turned off web services, check if there are any remaining notifications related to Instant Ink in the printer's settings.

Reinstall Drivers: Sometimes, reinstalling the printer drivers on your computer can help resolve connectivity or error messages. You can download the latest drivers from the HP Support website.

Run HP Print and Scan Doctor: This tool can help diagnose and fix printing issues automatically. You can download it from the HP website.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[JenniferBr]

Thank you!  I have two HP cartridge is on the way and if that doesn’t work, I will follow your other suggestions. Thank you so much.

[Raj_05]

Hi @JenniferBr,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support