8025 printer will not print color. I have done everything recommended and yes I have ink.

[J987]

the printer will not print in color.  Black works great.  I have cleaned the heads both by hand and three times with the printer, turned it off, un plugged it, rand uploaded the most current software.  Nothing has worked.

[Hawks_Eye]

@J987,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Since you've already tried extensive troubleshooting, let's go through a few additional steps to resolve the color printing issue on your HP OfficeJet Pro 8025.

Check Printer Settings

Ensure Color Printing is Enabled:

• On Windows:
  • Go to Control Panel → Devices and Printers.
  • Right-click on your HP OfficeJet Pro 8025 and select Printing Preferences.
  • Look for the Color tab and make sure "Print in grayscale" is unchecked.
• On Mac:
  • Open System Preferences → Printers & Scanners.
  • Select your printer and click Options & Supplies.
  • Ensure "Grayscale" is not enabled.

Try Printing a Color Test Page Manually

• On the printer's touchscreen, go to Setup → Reports → Print Quality Report.
• If black prints but no color appears, move to the next step.

Check Ink Levels & Cartridges

• Even if your printer shows the cartridges are full, try:
  • Removing and reinserting the color cartridges.
  • Checking if the ink nozzles are clogged (gently wipe them with a lint-free cloth and distilled water).
  • Replacing a suspect color cartridge, even if it’s full, in case of a bad cartridge.

Perform a Semi-Full Reset

If the printer still refuses to print in color, perform a semi-full reset:

1. Unplug the printer while it's on.
2. Wait 60 seconds.
3. Press and hold the Power button while plugging it back in.
4. Keep holding the button for 15 seconds, then release it.

Update/Reinstall Drivers

If you haven't already:

1. Uninstall the printer from your computer.
2. Reinstall the latest drivers from the HP Support website.
3. Set the printer as default after reinstalling.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Hawks_Eye

HP Support