8130e printer prints green and yellow only

[Dee394]

printer copies print green and yellow

[A_Gayathri]

Hi @Dee394,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8130e is printing green and yellow only, it typically indicates an issue with the ink cartridges or printhead. 

Here’s what you can do to troubleshoot and resolve this issue:

• Check Ink Levels: Ensure that all ink cartridges have sufficient ink. Sometimes, low ink levels can affect print quality.
• Run Print Quality Diagnostic: Most HP printers have a built-in diagnostic tool that can help identify and fix print quality issues. You can usually find this in the printer’s menu or settings on the control panel.
• Clean Printhead: Use the printer’s cleaning function to clean the printhead. This can often resolve issues with color mixing or incorrect colors being printed.
• Align Printhead: If the printer allows, perform a printhead alignment. This ensures that the printhead is correctly aligned for optimal print quality.
• Replace Ink Cartridges: If cleaning and alignment do not resolve the issue, try replacing the ink cartridges. Ensure you are using genuine HP ink cartridges.
• Update Printer Firmware: Sometimes, updating the printer’s firmware can resolve print quality issues by providing bug fixes and improvements. Update the firmware on an HP printer
• Check for Paper Type and Settings: Ensure that the paper type and print settings (like color mode) are correctly set in both your printer settings and the software you’re printing from.
• Reset Printer: If none of the above steps work, you can try resetting the printer to its factory defaults. This can sometimes clear out any internal errors affecting print quality.

Refer to this document: HP OfficeJet Pro 8130e All-in-One series User manual

HP OfficeJet Pro 8120, 8130 Printers - Color or black ink not printing, other print quality issues

I hope this helps. 

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Take care and have a good day.

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