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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- 83X and 83A how do we get refund?

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04-18-2021 05:57 AM
Please forward my info to the appropriate person, as I also found the 83x does not fit into my 83a printer.
This incompatibility issue should be made clear to your vendors. I've wasted a lot of time figuring out this issue isn't my error.
You also need to change your flooding email detection as I shouldn't have to wait 3,600 seconds before resubmitting a change you required which was irrelevant to my request. Category matters not
04-18-2021 10:21 AM
I also purchased an 83x which was on the HP listing of compatible cartridges for my specific printer (HP LaserJet Pro MFP M125nw) this past December.
Today I've discovered that the 83x will not fit into my printer and the 83x option has now disappeared from the recommended list of print cartridges. So I need to return this useless 83x cartridge and receive an 83a replacement.
04-19-2021 07:24 AM
Welcome to HP Support Community
I understand your concerns and frustrations
I would request you to contact HP Support in your region for replacement cartridges
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Please check your Inbox
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee