8600 One ink cartridge error

[Lindsey36]

I replaced the magenta ink cartridge with a non-HP ink, yet still 951 like specified. Then I got an error that the ink cartridge was damaged. I then bought HP ink and replaced it. It is still saying that the ink cartridge is damaged. I did all the trouble shoots from the virtual assistant. I still have this message. Can anyone help me?

[Anand_Andy]

Hi @Lindsey36,

Welcome to the HP Support Community

I understand you are facing an ink-related issue with your HP Officejet Pro 8600 E-All-In-One Printer - N911a. Not to worry I will help you to get a resolution to resolve the issue.

Note: You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges. There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document.

if the issue still persists, then it is a hardware issue, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lindsey36]

I have tried everything that was suggested on this reply. I looked for the blue envelop for a private message but I did not have a message. My envelop was not blue. Can this be resent please?

[Anand_Andy]

@Lindsey36,

Thank you for your response, I have sent the private message again. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[sa1965d]

I have the same issue. I replaced all my cartridges and I get an error message saying one or more of my cartridges appear to be damaged with the Magenta cartridge indicated. I've updated my firmware and completed all the trouble shooting steps. Do I need to replace the printhead?

[Anand_Andy]

Hi @sa1965d,

Welcome to the HP Support Community

I understand you are facing an Ink Cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Do you see any Error messages on the screen?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Please verify if you have followed all the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!