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‎04-30-2021 03:12 PM

HP Recommended
Product: HP Officejet Pro 8630
Operating System: Microsoft Windows 10 (32-bit)

HP Officejet Pro 8630

"Ink Cartridge Failure - 950XL

Cartridges listed above are damaged or have failed.

Remove them and replace with new cartridges."

 

The above failed ink cartridge was NEW.

Staples gave me another NEW cartridge.  8630 same message.  

1 person had the same question
1 REPLY 1

‎05-05-2021 05:14 AM

HP Recommended

@KKC1, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error.

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

If the error persists, and if you have used 2 new ink cartridges, I'm afraid this could be a hardware issue with the printhead or the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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