• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-03-2020 07:45 PM - edited ‎11-07-2020 06:03 PM

HP Recommended
Product: HP Officejet Pro 8715
Operating System: macOS 10.13 High Sierra

I cannot print basic photo paper or card stock on my HP Officejet Pro 8715 from my iMac  I have done this before but now every page jams and I have to remove from the  back after removing the cover. ( I can't print two-sided but  one-sided seems to work on my current card stock...it just takes longer for 2-sided brochures and cards.)

Luckily I had some HP Professional Brochure and Flyer Paper (Two-sided Gloss) 8 1/2 x 11,  110 lbs Text, 162 g/m sq that worked to do a small 2-sided project today but have lots of photo paper and card stock I planned to use, and gloss paper is limiting...

Please give me DETAILED instructions to set up with my older iMac running OS 10.13, if possible

Thanks

Category:
1 REPLY 1

‎11-16-2020 05:28 PM

HP Recommended

@Delta_dawn

 

I reviewed your post and I understand that you are facing issues printing on photo paper.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you refer to the paper handling section from the below link and make sure that the photo paper is supported on the printer.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

 

If the paper size is supported and still the paper is getting jammed, follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.