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HP Recommended
HP Officejet Pro 8715
macOS 10.13 High Sierra

I cannot print basic photo paper or card stock on my HP Officejet Pro 8715 from my iMac  I have done this before but now every page jams and I have to remove from the  back after removing the cover. ( I can't print two-sided but  one-sided seems to work on my current card stock...it just takes longer for 2-sided brochures and cards.)

Luckily I had some HP Professional Brochure and Flyer Paper (Two-sided Gloss) 8 1/2 x 11,  110 lbs Text, 162 g/m sq that worked to do a small 2-sided project today but have lots of photo paper and card stock I planned to use, and gloss paper is limiting...

Please give me DETAILED instructions to set up with my older iMac running OS 10.13, if possible

Thanks

1 REPLY 1
HP Recommended

@Delta_dawn

 

I reviewed your post and I understand that you are facing issues printing on photo paper.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you refer to the paper handling section from the below link and make sure that the photo paper is supported on the printer.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

 

If the paper size is supported and still the paper is getting jammed, follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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