-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- 8715 HP Officejet will not print on card stock or photo pape...

Create an account on the HP Community to personalize your profile and ask a question
11-03-2020 07:45 PM - edited 11-07-2020 06:03 PM
I cannot print basic photo paper or card stock on my HP Officejet Pro 8715 from my iMac I have done this before but now every page jams and I have to remove from the back after removing the cover. ( I can't print two-sided but one-sided seems to work on my current card stock...it just takes longer for 2-sided brochures and cards.)
Luckily I had some HP Professional Brochure and Flyer Paper (Two-sided Gloss) 8 1/2 x 11, 110 lbs Text, 162 g/m sq that worked to do a small 2-sided project today but have lots of photo paper and card stock I planned to use, and gloss paper is limiting...
Please give me DETAILED instructions to set up with my older iMac running OS 10.13, if possible
Thanks
11-16-2020 05:28 PM
I reviewed your post and I understand that you are facing issues printing on photo paper.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you refer to the paper handling section from the below link and make sure that the photo paper is supported on the printer.
If the paper size is supported and still the paper is getting jammed, follow the steps in the below article.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee