8715 ink cartridge Error message.

[Redwings09]

Hi. My 8715 has been giving the ink cartridge error even after I purchase and insert all HP ink. How do I get the printer to recognize its own ink? Thank you.

[zoey7886]

@Redwings09, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding 8715 ink cartridge error message!  
We're thrilled to have the opportunity to assist you and provide a solution. 

Here are some steps to resolve the ink cartridge error on your HP OfficeJet Pro 8715:

Check the Ink Cartridges

• Ensure you're using genuine HP cartridges compatible with your printer (HP 952, 952XL).
• Remove the cartridges and inspect them for any protective tape—if present, remove it.
• Check for leaks or damage. If the cartridge appears faulty, replace it.

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds, then plug it back in and turn it on.
• Reinsert the cartridges and check if the error persists.

Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Remove the ink cartridges.
• Using a lint-free cloth lightly dampened with distilled water, gently clean the gold-colored contacts on the cartridge and inside the printer.
• Let them dry completely, then reinsert the cartridges and turn the printer back on.

Update the Printer Firmware

• Sometimes, an outdated firmware version may prevent recognition of genuine HP ink.
• Visit HP's support site → Search for OfficeJet Pro 8715 → Download and install the latest firmware.

Disable HP Cartridge Protection (If Enabled)

• On your printer’s control panel, go to Setup → Printer Maintenance → HP Cartridge Protection → Disable it.
• Alternatively, log into HP Smart or Embedded Web Server (EWS) via your browser, navigate to Settings → Security → Turn off cartridge protection.

Try a Hard Reset

• Remove all cartridges, turn off the printer, unplug it for 10 minutes.
• Plug it back in, turn it on, and reinstall the cartridges one by one.

Let me know if you need more details! 😊

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[Redwings09]

I have attempted the prescribed fixes multiple times but still cannot use my printer. I've replaced all the ink cartidges with new HP ink but still no solution. I need this printer for work and it is now affecting my job. Please help asap.

[zoey7886]

@Redwings09, We truly appreciate your patience, and I understand how frustrating this must be—especially when you rely on your printer for work. Since you've already tried multiple troubleshooting steps, let’s explore a couple of additional solutions that might help:

Clean the Printhead Thoroughly

Even if the cartridges are new, clogged printheads can cause recognition errors. Here’s how to clean them:

• On your printer’s touchscreen, go to Setup > Printer Maintenance > Clean Printhead and follow the prompts.
• If the automatic cleaning doesn’t work, try manually cleaning the printhead:
  • Remove all ink cartridges.
  • Dampen a lint-free cloth with warm distilled water and gently wipe the printhead contacts.
  • Let it dry completely before reinserting the cartridges.

Try a Printer Hard Reset with a Different Power Source

• Unplug the printer from both the wall and any power strips.
• Press and hold the Power button for 30 seconds to drain residual power.
• Plug the printer directly into a wall outlet (avoid using a surge protector).
• Turn it on and check if the error persists.

Since you've already tried quite a few steps, I’d like to gather more details to pinpoint the issue:

1. Does the error appear immediately after inserting the cartridges, or only when you try to print?
2. Are you using an HP Instant Ink subscription, or are these standard retail cartridges?
3. Can you share the exact error message or error code that appears on the printer screen?

Your response will help us get to the root of the problem faster! Looking forward to hearing from you soon—we’ll get this sorted together.

Take care, and thanks for your patience! 😊

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,