• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-13-2021 12:57 PM

HP Recommended
Product: officejet 8024

Officejet 8024

I've recently bought and set up. Thought I had registered for 9 month free ink offer but don't know where to find details should i wish to cancel. Should i have received some confirmation?  

Not sure where to enquire. Can anyone help and suggest an email address prehaps.

Many thanks

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2021 08:08 AM

HP Recommended

@Pitpetch3, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for information on the 9 free months of ink. To assist you better, is this offer mentioned on the printer box?

Did you setup the printer and enroll in Instant Ink within 7 days of its purchase?

 

Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-20-2021 08:08 AM

HP Recommended

@Pitpetch3, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for information on the 9 free months of ink. To assist you better, is this offer mentioned on the printer box?

Did you setup the printer and enroll in Instant Ink within 7 days of its purchase?

 

Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎08-21-2021 03:46 AM

HP Recommended

Thanks. i didn't realise there was a separate account to my Hp login.

Was this reply helpful? Yes No

‎08-22-2021 11:50 PM

HP Recommended

@Pitpetch3

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.