9 months free Instant ink

[Charlie1282]

I bought the aforementioned printer in November and was told as a selling point I could get 6 months free. When it arrives, there is a sticker that offers 9 months free. When I followed the on screen instructions I got 1 month instant ink for 99p (not even for free). I have until this day been unable to redeem this offer. I have seen many posts with a similar issue and would like to know who I can send a photo of the offer to so that I may red

[A_Gayathri]

Hi @Charlie1282,

Welcome to the HP Support Community

I understand you set up your Instant Ink Account and want to activate the free ink trail. Not to worry I will help you to get a resolution to resolve the issue.

refer to this document Get an Instant Ink trial  Enrolling in HP Instant Ink  (Get an Instant Ink trial)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee.

[Charlie1282]

I'm afraid this document doesn't solve the issue as I have already enrolled but there was no option available to initiate a free trail only a 1 month for 99p. Which isn't even free. I'm currently feeling rather let down as is was the reason behind the purchase in the first place. 

[A_Gayathri]

Hi @Charlie1282 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!