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Guidelines
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-21-2025 10:06 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

this worked for a system supply problem. All inks showing not working..

Reseat the printhead if it has a latch

Reseat the printhead if your printer has a removeable printhead with a latch.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Look for a latch on the carriage. This step applies only to printers with carriage latches.

     

     

  3. With the printer turned on, disconnect the power cord from the printer.

  4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch until it stops.

     

     

  5. Close the door or lid to the cartridge access area.

  6. Reconnect the power cord to the printer.

    If the error message still displays, repeat the steps to reseat the printhead up to three times.

1 person had the same question
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