9015e Print Head Missing

[DarinJD]

My printer continues to say Printer Head missing.  I have reset the printer as recommended.  I have taken out and replaced and use HP cartridges but it still is an issue.  Can anyone help get resolved?  I own 3 of these models and this is the only 1 that has issues.

[Raj2111]

Hi @DarinJD 

Welcome to the HP Support Community!

I understand that you are getting a print head missing error on your HP printer, I am glad to assist you.

Here is the link with the troubleshooting steps:- Click here

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[DarinJD]

Hello,

I received your response  and researched purchasing a new PrintHead but the cost of replacing on your website is more expensive than purchasing a brand new same model printer on Amazon.  

However, in trying to trouble shoot this myself I swapped out a printhead from one of my other printers.  The  printer that didn't have issues I placed the "bad" print head and the printer still works fine.  The printer that was having issues I installed the printhead (that had no issues) from the working printer and still provides the same error.  This means it is not a matter of a new PrintHead it is something else.  Any thoughts are appreciated.

Thank you.

[Nal_NR]

Hi @DarinJD,

Welcome to the HP Support Community. 

I'd like to help!

This unit may need to be checked, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!