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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎01-18-2021 02:02 PM

HP Recommended
Product: HP Officejet 6968; 902 ink
Operating System: Mac OS X 10.11 El Capitan

Just replaced my 902 ink (color) Cyan. Ink worked on initial print page, however on second print, it no longer prints in cyan. All other colors work fine. I’ve tried cleaning the sensor, turning off printer for 60 sec, removing and replacing ink back into printer. Nothing works... i can’t even figure out how to place a request for warranty coverage (ink good til 10/2020. Please help!!

Category:
2 people had the same question
1 REPLY 1

‎01-21-2021 06:18 AM

HP Recommended

@Needinktowork, Welcome to the HP Support Community!

 

I understand the printer is not printing Cyan. Let us try these steps:

 

Clean the printhead up to 2 times and print a quality report as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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