cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
rnabulsi
Level 2
2 1 0 8
Message 1 of 207
29,060
Flag Post

902 cartridge recall?

HP Recommended
HP Recommended Solution: Are you having print quality issues or getting an incompatible cartridge error? Click here for help

 

I need ink cartridges for my officejet pro 6978. Apparently the 902 color cartridges have been recalled, and I don't think anything else is compatible! Aftermarket or non-HP cartridges won't work since the recent firmware update. : (  Any help or suggestions?  thanks!

206 REPLIES 206
sandytechy20
HP Support Agent
HP Support Agent
31,339 23,898 1,615 1,809
Message 2 of 207
Flag Post
HP Recommended

@rnabulsi

 

Welcome to the HP support community.

 

This is the list of cartridges supported by this printer.

 

These cartridges are still available, you can purchase the cartridges from HP store

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
JLW50
Level 2
5 5 0 19
Message 3 of 207
Flag Post
HP Recommended

What is the delivery from a HP store?

Was this reply helpful? Yes No
JLW50
Level 2
5 5 0 19
Message 4 of 207
Flag Post
HP Recommended

Delivery: about as fastas the online response

Was this reply helpful? Yes No
JLW50
Level 2
5 5 0 19
Message 5 of 207
Flag Post
HP Recommended

Since you have a lock on the supply with the internal coding, it does not matter to you where I buy the cartridges, they have to come from you eventually. The customer is not in the equasion.

Was this reply helpful? Yes No
JLW50
Level 2
5 5 0 19
Message 6 of 207
Flag Post
HP Recommended

I thinkI will go to Office Depot again, buy another brand of printer that does not have the unexplaneable quality control problems HP has ot the unresponsive online responses.

Was this reply helpful? Yes No
JLW50
Level 2
5 5 0 19
Message 7 of 207
Flag Post
HP Recommended

I did not look at the time stamps!! It seems you take at least two to three days to respond to questions. 

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,644
Message 8 of 207
Flag Post
HP Recommended

@JLW50

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
rnabulsi
Author
Level 2
2 1 0 8
Message 9 of 207
Flag Post
HP Recommended

the HP store only has magenta. All others are out of stock. As I said, I believe these have been recalled.

Was this reply helpful? Yes No
Cerebro47
Level 3
11 10 1 42
Message 10 of 207
Flag Post
HP Recommended

Just found this thread, as I'm in the same boat.  I, too, have an OfficeJet Pro 6789 and need more ink (my Cyan is running low).  I can't find 902XL cartridges anywhere.  I've looked everywhere:  Staples, Office Depot, Best Buy, Wal-Mart, Amazon.  You name it, no one has it.  Any stock I can find is either Black or Magenta.  No Cyan.  I, usually, prefer to buy the XL 5-pack (most bang for the buck).  No one has that, either.  Why is there no product to be found?  When will this be available again?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation