10-04-2020 03:02 PM - last edited on 10-07-2020 09:16 AM by BiancaS
I need ink cartridges for my officejet pro 6978. Apparently the 902 color cartridges have been recalled, and I don't think anything else is compatible! Aftermarket or non-HP cartridges won't work since the recent firmware update. : ( Any help or suggestions? thanks!
10-07-2020 10:10 AM
Welcome to the HP support community.
This is the list of cartridges supported by this printer.
These cartridges are still available, you can purchase the cartridges from HP store
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
10-08-2020 10:37 AM
I thinkI will go to Office Depot again, buy another brand of printer that does not have the unexplaneable quality control problems HP has ot the unresponsive online responses.
10-08-2020 02:29 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
10-09-2020 10:15 AM
Just found this thread, as I'm in the same boat. I, too, have an OfficeJet Pro 6789 and need more ink (my Cyan is running low). I can't find 902XL cartridges anywhere. I've looked everywhere: Staples, Office Depot, Best Buy, Wal-Mart, Amazon. You name it, no one has it. Any stock I can find is either Black or Magenta. No Cyan. I, usually, prefer to buy the XL 5-pack (most bang for the buck). No one has that, either. Why is there no product to be found? When will this be available again?