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‎12-04-2020 12:03 PM

HP Recommended

So what HP is saying is that my brand new HP printer, that I can't get 902 ink cartridges for, is essentially a large paperweight?? My boss will be very impressed by this! Where would you like me to send this paperweight to??

Guess I will look into a non-HP product....Happy Friday!

Shame on you HP!

Category:
1 person had the same question
2 REPLIES 2

‎12-07-2020 04:40 AM

HP Recommended

@CLM48 Welcome to the HP Support Community!

 

Apologies for the inconvenience. There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Also, check if the printer/ink cartridges are eligible for a replacement. Refer to -  'Incompatible' or 'Defective Cartridge' message

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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‎12-17-2020 04:56 PM

HP Recommended

What the hell are we supposed to do with a relatively new printer and no ink???

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