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‎11-05-2020 12:31 PM

HP Recommended
Product: HP OfficeJet Pro 6978

I have a HP OfficeJet Pro 6978 printer. Last month while opening a new HP 902Xl black ink cartridge it leaked and spilled all over (after pulling orange tab off). After I cleaned up the mess I installed the ink cartridge in the printer. BIG MISTAKE! The black got clogged, wouldn't print black and now there is a pool of black ink inside of printer. HP customer service is TERRIBLE. I have spent hours typing with the virtual assistant, calling bogus 800 # and reading Support threads. My warranty is out so I can't get a claim #. Can't talk to a human without a claim #. So what am I suppose to do? HP's faulty ink cartridge has trashed my printer- they need to replace.

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6 people had the same question
1 REPLY 1

‎11-08-2020 05:11 AM

HP Recommended

Hi @9876541,

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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