910 ink vs 912 ink

[Jjoh1922]

Hello, 

  I have the Hp office jet pro 8025e which takes 910, 910xl, or 916xl from the USA. However we now live in Germany and I can only find 912 and 912xl ink. Is it possible to use 912 or change my printer to accept 912 ink so I dont have to wait weeks for the 910 to ship from the states?

[Kuroi_Kenshi]

HI @Jjoh1922,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

The HP OfficeJet Pro 8025e All-in-One Printer utilizes different ink cartridges depending on the region. In the United States, the printer uses HP 910, 910XL, or 916XL cartridges. However, in Europe (including Germany), the compatible cartridges are HP 912 and 912XL.

Unfortunately, HP printers are designed to accept specific ink cartridges that match the region's codes. Therefore, switching your printer to accept HP 912 or 912XL cartridges without changing the regional settings is not possible. Ink cartridges are encoded for specific regions, and using cartridges not intended for your printer's current regional settings may lead to compatibility issues.

I'll be happy to help you out if you would like to proceed with the regional reset.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[GIANNIN]

I have the same problem and would love to know how  "to proceed with the regional reset."

[Kuroi_Kenshi]

Hi @GIANNIN,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,