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‎12-13-2020 03:11 PM

HP Recommended

I have a question to HP.  What is going on with 910 ink yellow and Clay recall?  Any idea when are they gonna be available in stores?  I just bought the printer in September and now I cannot even use color print.  My kids are online schooling and need to use the printer.  

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2020 03:13 PM

HP Recommended

@jsr1010 

 

This is what we have available on the subject:

 

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

  • HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
  • HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

 

Thank you for participating in the HP Community.

Reminder:  The Community is not a business group of HP

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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3 REPLIES 3

‎12-13-2020 03:13 PM

HP Recommended

@jsr1010 

 

This is what we have available on the subject:

 

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

  • HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
  • HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

 

Thank you for participating in the HP Community.

Reminder:  The Community is not a business group of HP

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎12-16-2020 01:32 AM

HP Recommended

Thank you for this info.  It was very useful. 

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‎12-16-2020 08:01 AM

HP Recommended

@jsr1010 

 

You are welcome.

 

I am sorry the experience has been so painful.  I tend to think of these supply chains as unstoppable - it's a surprise when something breaks.

 

Stay Safe!

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
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