910 new ink cartridge unavailable

[TMATERN]

why can't I buy the ink for my printer.  it's 910 color cartridges that are not available even through HP

[000]

I was told that the warehouse is shut down due to COVID and none of the retailers know when stock will come back.  Pretty poor customer service since they sold these printers during covid.  They should have taken them off the shelves knowing that replacement ink was unavailable.  Bought mine barely a month ago!

[bkirch5220]

The HP 910 cartridges were recalled from retailers by HP.   The colored cartridges either didn't work properly or quickly ran out of ink.

After many attempts to contact a knowledgeable associate at HP, I was informed that the problem lies with the production of the cartridges in Malaysia and China.  I was also told that HP has no firm idea as to when the color HP 910 cartridges would again be available.  All you can do is regularly call your retailer(s) and ask if the cartridges are back in stock.  

I seriously doubt that I will ever buy another HP product!

[Jay_G24]

Hi @bkirch5220, @TMATERN , @000,

I’d recommend you contact HP Phone Support in your region for assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

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