910xl

[gabyhy]

I purchased 4 910xl ink cartridges at office depot yesterday and replaced my yellow and blue.  the blue worked fine but the yellow gave me a message " the indicated cartridges are not communicating correctly with the printer.  If the problem persists, replace the cartridge."  I put back in the old low ink yellow and got this message, " the indicated cartridges are original HP cartridges that were previously installed. " I went back to Office depot traded this one in for another and got the same message with the new one.  I ran all the checks in the printer utility and checked for updates.  (this used up a lot of my other inks).  I checked on line and did the suggested procedure to reset the printer and the same issue.  My printer is an HP 8025e that I have had from about 1.5 years and was working fine until I changed ink yesterday.  Is there and issue with my printer or the ink.  I just spent over $100 on ink and now I can not print anything as with the new yellow installed it will not print.

[Rainbow23]

Hi @gabyhy,

Welcome to the HP Support Community. 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link