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‎01-31-2022 02:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi my printer ran out of black ink, took it out and tried to replace it with a genuine 950 XL replacement. however the cartridge will not sit in the cradle tried everything to get it to sit in but it will not slide back in properly.

 

The printer is the Officejet Pro 7740. 

 

 

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1 person had the same question
3 REPLIES 3

‎01-31-2022 06:45 AM

HP Recommended

OJ Pro 7740 can't use HP 950 cartridges, the 950 are for older models.

You must use cartridges specified for your printer model, if you are an unsure check on the old empty cartridge.




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‎02-03-2022 02:13 AM

HP Recommended

Hi yes I have - the old cartridge was an HP one and the new one is an official HP cartridge?

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‎02-03-2022 03:41 AM

HP Recommended

They might be new original, but 950 doesn't fit to OJ 7740




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