951 ink cartridge problem

[SLK_]

I purchased new HP951 3 color pack ink cartridges for my 8620 printer. Purchased from staples a few months ago. When I installed them they say the cartridges are depleted or not genuine hp cartridges. How do I contact HP to get replacements?

[A_Gayathri]

Hi @SLK_ ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a cartridge problem issue with your HP Officejet Pro 8620 e-All-in-One Printer series there are a couple of troubleshooting steps you can try before contacting HP for replacements:

1. Check Cartridge Installation:

• Make sure the cartridges are securely snapped into place in their designated slots.
• Remove and re-install the cartridges, ensuring any protective tape or seals are removed completely.

1. Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridges.
• With a lint-free cloth dampened with distilled water, gently clean the electrical contacts on both the cartridges and the printer.
• Let the contacts dry completely before reinserting the cartridges and powering on the printer.

1. Reset the Printer Power:

• Turn off the printer and unplug the power cord.
• Wait at least 60 seconds.
• Plug the power cord directly into a wall outlet (avoiding power strips).
• Reconnect the power cord to the printer and turn it on.

Refer to this document: HP Officejet Pro 8620 e-All-in-One Printer series User manual

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure', and enrollment error...

I hope this helps. 

Take care and have a good day.

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