952XL ink cartridge "expired"

[DangerDan311]

I purchased a 2 pack of HP 952XL black cartridges at Costco.  The second cartridge now says it is "expired" in my printer.  How can I make this work in my printer HP Officejet Pro 8710?  Pretty sure this has to do with a firmware update I recently applied to the printer.  Please help me fix this or please send me a replacement cartridge.  Ink this expensive should not be having these fake issues.  The ink is totally fine.

[Garp_senchau]

@DangerDan311,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

• Turn off your printer and unplug it from the power source for about 30 seconds.
• Plug it back in and turn the printer on.
• Check the cartridge for any expiration date label or seal that may have been overlooked. Even if it appears fine, this could be a helpful clue.
• Remove and reseat the cartridge in its correct slot.
• Check for firmware update issues:
  • Go to your printer's control panel.
  • Navigate to the Settings > Printer Maintenance section.
  • Select Update Printer or Check for Updates to ensure your firmware is the latest.
• If the problem persists, reset the printer's firmware:
  • Find the Firmware Update setting in the printer's menu and manually revert to a previous version, if possible.
• Try resetting the cartridge chip: Gently wipe the chip on the cartridge with a lint-free cloth and then reinserting it.

Could you please send the photos of the error message and the cartridge you're using, along with the expiration date, in a private message?

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,