953 to 952 cartridge change

[GT36]

Do I need to do anything to switch from 953 to 952 cartridges?  Regionalization is set as usa but bought printer in Germany.

[Betty0610]

@GT36

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges from the old region/country.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[GT36]

Thanks for response.  Still a little unclear.  Do I need a complete set of both 952 and 953 or only new 952 cartridges.  Also, do I then contact HP support by phone?  If so, how and when?

Thanks…guy

[Betty0610 · Accepted solution]

We can help you with the region reset. You need the old inks that is 952 to perform the reset. Once the reset is successful, you can start using the new inks that is 953.

Please let us know if you meet the criteria as stated above.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[GT36]

Yes, I meet the criteria.

[Betty0610]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.