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‎09-04-2021 03:57 PM

HP Recommended
Product: OfficeJet Pro 8028
Operating System: Microsoft Windows 10 (32-bit)

I bought a new HP 910XL black ink cartridge several months ago through Amazon and just installed it. HP# 3YL65A, dated 12/1/2022. The printer says it is either incorrectly installed or missing. It's neither. The old cartridge does not have that error message. I have since ordered a new one and it works. The electronic connection area looks defective. How do I get this cartridge replaced? Thanks.

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3 REPLIES 3

‎09-04-2021 04:00 PM

HP Recommended

I contacted Amazon and was told to deal directly with the manufacturer. But the complaint page said they couldn't help me. All I can find for support is the virtual agent, which isn't what I need. No real chat? Doesn't HP stand behind it's products?

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‎09-04-2021 07:00 PM

HP Recommended

Hi,

Please go to HP Printer Support so we can help you get your replacement supplies quickly, be sure to provide your printer details and then the ink cartridges details as requested:

https://support.hp.com/us-en/document/c06955418

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-04-2021 07:40 PM

HP Recommended

You are missing the point. I don't need to order a new cartridge. I need to have the one I paid for that does not work replaced. How do I do that?

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