Account changed to HP+

[ScottieScoot]

Today I had to reinstall the printer on my Windows machine. To complete the installation it I had to go to the HP smart app. On completion of that I received a message that I now had an HP+ account. I don't want this and don't understand why it was just enabled. I have used it fine without HP+ for over 2 years and previously the HP Smart app worked fine without HP+ account.

Any thoughts on how to turn off the HP+ account and features?

[Rainbow23]

Hi @ScottieScoot,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[ScottieScoot]

Suggestion provided was to use the contact details on the HP website to call customer support. Sadly the contact details were restricted to whatapp contact. Having spent 2 days app-ing with the customer care they stated it was not possible to change, but I could try the call them and contact phone number was provided. 

The contact number has an option to select "printer support" but after a long hold period you are disconnected. Same happens when I select a different language.

[Nal_NR]

Hi @ScottieScoot,

Welcome to the HP Support Community. 

I'd like to help!

If you do not wish to opt for HP+ services, you may skip that option. HP smart app does not require an HP account. 

You will find all the details in the instructions before setup. If that does not help, you may have to check the nearest service center. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!