Advice

[LadyMS2]

I was on the phone an entire work day with support last week to find out i needed a new printer head. They sent one. I installed as recommended. My printer says setup incomplete and my computer is saying ready. What is the next step to get this to work? 

[Kuroi_Kenshi]

Hi @LadyMS2,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet Pro 9015e shows “Setup Incomplete” after replacing the printhead, even though your computer says the printer is ready. Let’s go through the steps to complete the setup.

Power Cycle the Printer

Turn off the printer and unplug it from the power outlet.

Wait 60 seconds, then plug it back in and turn it on.

This allows the printer to reset and detect the new printhead.

Check Printhead Installation

Open the cartridge access door.

Verify the new printhead is seated firmly in the carriage.

Close the door completely—if it’s not fully closed, setup may remain incomplete.

Install or Update HP Software

On your Windows 10 PC, open HP Smart or the full-feature driver package.

Make sure the software recognizes the new printhead and prompts for any calibration or alignment steps.

If needed, download the latest drivers from HP 9015e Drivers & Software.

Run Printhead Alignment / Calibration

Many HP printers require alignment after installing a new printhead.

From the printer control panel, go to Setup → Printer Maintenance → Align Printhead.

Follow the on-screen instructions to complete the alignment.

Check Ink Cartridges

Ensure all ink cartridges are properly seated in the new printhead.

The printer may not complete setup if cartridges are missing or not recognized.

Clear Setup Incomplete Status

After alignment, restart the printer.

The “Setup Incomplete” message should clear once the printer detects the printhead and cartridges correctly.

Test Print

Print a test page from the printer control panel or HP Smart app to confirm the printer is fully operational.

I hope this helps.

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Best regards,