After changing cartridges, color only printing pink

[Vickie25]

After I changed my black cartridge, my color printing isn't working.  I've cleaned both print cartridges with a Q tip and water. I changed both black and color print cartridges and still the same issue.  It's only printing in pink.  Also weird, the new color print cartridge isn't showing full, but the black one is. I did the cleaning process on the printer also, but nothing changed.  The only black is printing just fine.  Not sure what to try next.

[sandytechy20]

@Vickie25

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue, this might require one on one interaction.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Vickie25]

I uninstalled the printer software and driver and reinstalled again.  It's still printing pink all over the page.  Same as before.