After cleaning and aligning - still the color printing is really bad

[Maxanne]

I have used up an entire color printer cartridge cleaning and aligning in an attempt to get the print quality back to normal. After all the troubleshooting and cleaning, I was advised to reach out to support.

Is there any hope of getting a good print quality again?

[Nal_NR]

Hi @Maxanne,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I can imagine how frustrating it must be to go through all that effort and still not see any improvement in print quality. Let’s see if there’s anything else we can do to get your printer working properly again.

Check HP printer ink or toner levels: Click here

Follow the instructions from this Video URL

You may also want to check these documents for further assistance. 

Click here The quality of the color printouts is not as expected.

Can't print in color: Click here

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.