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HP Recommended
HP ENVY 6020e All-in-One Printer

I have just brought the new printer home. I have done all the alignment stuff and it keeps coming up with error and is also not printing blue

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Natalienz 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the hardware and may need repair.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Natalienz 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

here are some troubleshooting steps you can take:

1. Check Cartridge Installation:

  • Ensure that the ink cartridges are installed correctly and securely. Remove and reinstall them to make sure they’re seated properly.

2. Clean the Printhead:

  • Sometimes, clogged printheads can cause alignment errors and printing issues. You can clean the printhead through the printer's maintenance menu:
    • On the control panel, go to Setup > Printer Maintenance > Clean Printhead.

3. Perform an Alignment:

  • After cleaning the printhead, try to realign the printer:
    • Navigate to Setup > Printer Maintenance > Align Printer.

4. Check Ink Levels:

  • Make sure that the ink cartridges are not empty or low on ink. If the blue cartridge is low, it may need to be replaced.

5. Print a Test Page:

  • Try printing a test page to see if the issue persists. You can usually find this option under Setup > Print Quality Report.

6. Reset the Printer:

  • Turn off the printer, unplug it from the power source, wait for 60 seconds, then plug it back in and turn it on.

7. Update Printer Firmware:

  • Check for firmware updates on the HP Support website and install any available updates.
  • click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

HP Recommended

Thank you for all of that information 

I have done everything that you have said and I am about to throw this printer away I am so frustrated. 
I have just brought it and cannot print anything as there is no blue or greens coming through at all everything is damb pink. Waste of money and time I now have to pay for someone to print for me 

HP Recommended

Hi @Natalienz 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the hardware and may need repair.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.