Alignment and cleaning tools counting towards pages on instant ink?

[Tooastiee]

Hey,

I’m having to run printer alignment pages more and more recently due to my printer not printing my pages correctly.

These are being counted towards my print count on my instant ink, is this right? I’ve recently lowered my plan to help with monthly bills but with how many trouble shooting pages I’m having to print  recently it’s using up my allowance pretty fast.

Any advise on how I can take these pages off the overall print count would be greatly appreciated.

Jade

[Anand_Andy]

Hi @Tooastiee,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent you a private message with details for the next course of action

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!