• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-17-2022 07:35 AM

HP Recommended
Product: HP Colour Laser MFP 178nw

My printer has started printing out of alignment? It prints far to the left and down. I can’t figure out how to reset / fix the issue. 

Category:
5 REPLIES 5

‎04-20-2022 01:23 PM

HP Recommended

@ambyrx

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Does it happen on copies too? Does it happen from a specific app or all apps?

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No

‎04-29-2022 02:00 PM

HP Recommended

Something must be wrong as when I click on my printer in the HP app it doesn’t give me any of the options mentioned, in fact nothing comes up. I can’t even find how to reset ir

Was this reply helpful? Yes No

‎05-01-2022 04:33 AM

HP Recommended

Are you able to copy from the Printer?


I am an HP Employee

Was this reply helpful? Yes No

‎05-15-2022 03:05 PM

HP Recommended

Hi, yes I am able to copy.

Was this reply helpful? Yes No

‎05-16-2022 12:26 PM

HP Recommended

 

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.